Refunds policy

1. General Policy

SE Services LLC provides professional website development, design, and IT services. Due to the customized and digital nature of our services, refunds are limited and subject to the terms below.

2. Deposits & Upfront Payments

All projects require a non-refundable upfront deposit (typically 30%–50%) before work begins.

This deposit covers initial consultation, planning, research, and resource allocation.

Once work has commenced, the deposit is non-refundable.

3. Milestone Payments

For projects structured in milestones:

Payments made for completed and approved milestones are non-refundable.

If the client decides to cancel the project mid-way, the client is responsible for payment of all work completed up to the cancellation date.

4. Project Cancellation

If a client cancels:

Before work begins → Refund may be issued minus administrative fees.

After work has started → Refund will not be issued for completed work.

If more than 50% of the project is completed → No refund.

All cancellations must be requested in writing via email.

5. Service Dissatisfaction

If you are not satisfied:

Clients must notify us within 7 days of delivery.

We will offer reasonable revisions as outlined in the project agreement.

Refunds will not be issued for services already delivered or approved.

6. Delays Caused by Client

If project delays occur due to lack of communication, missing content, or client-side delays for more than 30 days:

The project may be placed on hold.

Payments made will not be refunded.

7. Digital & Subscription Services

For hosting, maintenance, or recurring IT services:

Monthly service fees are non-refundable once the billing cycle begins.

Cancellation must be requested before the next billing date.

8. Chargebacks & Payment Disputes

Clients agree to contact SE Services LLC directly to resolve any billing issues before initiating chargebacks.

Unauthorized chargebacks may result in:

Immediate suspension of services

Legal recovery actions if necessary